Terms of use

HӖRACHA
Last updated: August 27, 2025

1. OVERVIEW

This website is operated by HERACHA LTD, a company registered in England and Wales (Company No. 16672256, Registered Office: [_]). Throughout the site, the terms “we”, “us” and “our” refer to HERACHA LTD.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors. Please read them carefully before using our website.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services worldwide.

2. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us consent to allow your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor violate any applicable laws in your jurisdiction (including UK law).

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your non-payment content may be transferred unencrypted across networks. Credit card data is always encrypted during transfer.

4. ACCURACY OF INFORMATION

We aim to provide accurate information but cannot guarantee that all content is complete, current, or error-free. We reserve the right to correct any errors or change content at any time without prior notice.

5. PRODUCTS & RETURNS

Some of our products are available exclusively online and in limited quantities.

We accept returns on non-custom items within 14 calendar days of delivery, provided they are:


  • Unworn, unwashed, and in original condition

  • With tags and packaging intact
    Return shipping costs are the responsibility of the customer.

Refunds will be issued to the original payment method within 14 days of receiving the returned item.

Custom-made or made-to-order pieces (e.g. made to measurements, embroidered or altered) cannot be returned or refunded, unless faulty.
If cancelled after production has started, we reserve the right to retain a portion of the payment to cover labour and materials already used.

We reserve the right to refuse returns that do not comply with our policy. Please contact us before returning any item.

6. BILLING & ACCOUNT INFORMATION

You agree to provide accurate, current, and complete purchase and account information. We may cancel or limit orders at our sole discretion, particularly if they appear to be placed by resellers or bots.

7. OPTIONAL TOOLS

We may provide access to third-party tools. These are offered “as is” without warranties. You use them at your own risk.

8. THIRD-PARTY LINKS

Our site may contain links to third-party websites. We are not responsible for their content or accuracy and accept no liability for any issues arising from their use.

9. USER FEEDBACK & SUBMISSIONS

Any feedback, ideas, or submissions you send us may be used without restriction or compensation. You agree not to post anything unlawful, harmful, or that violates the rights of others.

10. PERSONAL INFORMATION

Your submission of personal information is governed by our [Privacy Policy].

11. ERRORS & OMISSIONS

We may correct errors or omissions in the Service or related materials at any time without prior notice. We do not guarantee that all information is up-to-date.

12. PROHIBITED USES

You may not use our site:


  • For unlawful purposes

  • To infringe intellectual property

  • To harass, harm or discriminate

  • To transmit malware or spam

  • To interfere with the security or functionality of our Service or others

Violation may result in termination.

13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We provide the Service and all products “as is” and “as available,” without any warranties. We are not liable for any damages arising from your use of the Service or our products, except where prohibited by law.

14. INDEMNIFICATION

You agree to indemnify and hold harmless HERACHA LTD, its partners and service providers, from any claim or demand arising out of your breach of these Terms or violation of any law.

15. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remainder will continue to apply.

16. TERMINATION

You or we may terminate these Terms at any time. You remain responsible for any outstanding payments.

17. ENTIRE AGREEMENT

These Terms, along with our policies, constitute the full agreement between you and HERACHA LTD. Any previous agreements are void.

18. GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

19. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the site constitutes your acceptance of any changes.

20. CONTACT

Questions? Email us at contact@heracha.com