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Privacy Policy
1. Introduction
1.1. We, HӖRACHA (referred to as "we", "us", or "our"), are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1.2. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal data, as well as your rights in relation to your data.
2. What Personal Data We Collect
2.1. We collect personal data about you when you:
  • Make a purchase from our online store;
  • Register on our website for news, offers, or services;
  • Contact us through our website or via email;
  • Use our website to browse products.
2.2. The personal data we may collect includes:
  • Name, email address, phone number, and postal address;
  • Order history and product preferences;
  • Payment details, but only to the extent necessary to process transactions (handled through third-party payment providers);
  • Marketing preferences, if you have consented to receive promotional communications.
3. How We Use Your Data
3.1. We use your personal data for the following purposes:
  • To process and fulfill your orders;
  • To communicate with you regarding your orders, delivery, and customer service inquiries;
  • To send you marketing materials (if you have consented to receive them);
  • To improve our website and customer experience;
  • For business purposes, such as fraud prevention.
3.2. We may also use your data to comply with legal obligations, such as tax or accounting requirements, or to protect against fraud.
4. Legal Basis for Processing Your Data
4.1. We process your personal data based on the following legal grounds:
  • Your consent (e.g., for marketing purposes);
  • To fulfill a contract with you (e.g., to process purchases);
  • To comply with legal obligations (e.g., tax and accounting laws);
  • For our legitimate business interests (e.g., fraud prevention).
5. Data Retention
5.1. We will keep your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
5.2. When you request the deletion of your account or personal data, we will delete your information, unless we have a legal obligation to retain it.
6. Your Rights Regarding Your Data
6.1. You have the following rights in relation to your personal data:
  • The right to access your data and request a copy;
  • The right to correct inaccurate or incomplete data;
  • The right to request the deletion of your data (in certain circumstances);
  • The right to restrict or object to the processing of your data;
  • The right to data portability (where applicable);
  • The right to withdraw consent (where consent is the basis for processing).
6.2. To exercise any of these rights, please contact us at the details provided below.
7. Sharing Your Data
7.1. We will not share your personal data with third parties unless it is necessary to fulfill our obligations to you or required by law.
7.2. We may share your data with third-party service providers, including:
  • Payment processors;
  • Shipping and delivery companies;
  • Marketing and email service providers;
  • Legal and fraud prevention services.
7.3. We ensure that all third parties we work with comply with data protection laws and take appropriate measures to protect your information.
8. Security of Your Data
8.1. We take reasonable physical, electronic, and administrative measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee complete security.
9. Contact Us
9.1. If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Cookie Policy
1. Introduction
1.1. This website uses cookies to improve your experience while using our site. Cookies are small text files stored on your device that help us analyze how you use our website.
2. What Cookies We Use
2.1. We use the following types of cookies:
  • Necessary cookies: These cookies are essential for the operation of our website, such as processing orders.
  • Analytics cookies: These cookies help us track how you use our website and help us improve the site’s functionality and content.
  • Marketing cookies: These cookies are used to show you relevant ads and promotional offers based on your interests.
3. Managing Your Cookies
3.1. You can manage your cookie preferences through your browser settings. You may choose to block certain types of cookies, but doing so may affect your experience on our website.
4. Consent to Cookies
4.1. By using our website, you consent to the use of cookies unless you have adjusted your browser settings to block certain cookies.
5. Contact Us
5.1. If you have any questions regarding our use of cookies, please contact us at: