For details of worldwide delivery, please, contact us (theheracha@gmail.com)
shipping and return
shipping
delivery of orders is carried out by courier service Royal Mail.
after registration and payment, we will contact you by e-mail or by phone to confirm the order.
delivery of orders worth more than 250 £ carried out free of charge. delivery of orders in the amount of less than 250 £ carried out at the expense of the buyer, payment occurs upon receipt directly by the delivery service.
shipping time
ITEMS FROM THE 'BUY NOW' SECTION
over than 250 £
from 2-3 business days
FREE
Less than 250 £
from 2-3 business days
Depends on the delivery service and the delivery address
ITEMS FROM THE 'PREORDER' SECTION
over than 250 £
Completion within 2 to 6 weeks,
delivery from 2-3 business days
delivery from 2-3 business days
FREE
Less than 250 £
Completion within 2 to 6 weeks,
delivery from 2-3 business days
delivery from 2-3 business days
Depends on the delivery service and the delivery address
Return Policy
1. Return of Goods Available for Immediate Purchase (Buy Now Section):
- Returns of goods that are available for immediate purchase can be made by the buyer at their own expense. The buyer is responsible for returning the product to the seller's address.
- Returns of products in good condition are accepted in accordance with the Consumer Protection Act. The seller will issue a refund to the buyer only after receiving the returned product and verifying that it has not been used and that its packaging is intact.
- The seller reviews the return request within 10 business days from the date of receipt. A decision is made based on the requirements of current legislation.
2. Return of Pre-Order Goods (Preorder Section):
- For goods ordered through pre-order, the buyer does not have the right to return them, as these items are made to order. Products purchased through individual pre-orders are not eligible for return.
- If the product was purchased as a result of a pre-order, where the buyer was informed of its specifications, and it meets quality standards without defects, the buyer has no right to refuse the purchase. This is in accordance with the Consumer Protection Act.
For more detailed information on delivery rules and return conditions, please refer to the public offer section on our website.